We are committed in respecting and protecting your personal data. The following policy outlines the general processes we go through once you provide your data. Please read carefully to understand the practice and guidelines in place to ensure we keep your data secure and informing you of what we do with your data.
WHAT DATA WE COLLECT
As soon as you visit our website, our web server will automatically record an anonymous profile of which website you visited us from, pages you have visited and what sequence, and the date and length of your visit. This aggregate and does not identify you specifically. We do store personal identifiable data when you volunteer to submit your information through our booking forms, last minute booking forms, guest list sign up forms, newsletter sign up forms and purchase items through our online retail shop. This data is any information that identifies you which includes first and last name, email address, telephone number, company name and payment details. We may also collect additional information such as interests, preferences, transactional information, demographics (e.g. age, gender and income information).
OUR COOKIES POLICY
HOW WE WILL USE YOUR PERSONAL DATA
We collect your data to enable us to: provide a better user experience on our website, send you content that would be of interest to you through newsletters, to carry out promotion activities and to constantly build stronger marketing campaigns both online and offline based on customer needs and wants, improve our service through sales by dealing with enquiries or queries and booking process, pursuing leads through sales and events, provide customer service and appreciating our repeat customers.
WILL WE USE YOUR PERSONAL DATA FOR MARKETING PURPOSES?
Once we receive your data voluntarily, we will use your personal data for purposes of 1) Email marketing for sharing information on new products, events and openings relating to us and it’s sub-brands 2) Customer relationship management for both sales and marketing to provide customer service throughout your bookings process.
OUR SECURITY MEASURES FOR PROTECTING YOUR PERSONAL DATA
Complete security is not always possible on the Internet, however we assure you that we are very committed to protecting your data and have reasonable technical and organisational security measures to enable us to do this. These measures as in place to prevent accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we collect online. We are constantly evolving our technology and whilst we cannot always guarantee warrant the security of personal data, we are always improving our security in line with legal requirements.
HOW WE WILL STORE YOUR PERSONAL DATA?
WILL WE SHARE YOUR PERSONAL DATA WITH ANYONE ELSE?
THIRD PARTY SPONSORS AND LINKS FROM OUR WEBSITE
From time to time we may have links on our website that direct your straight to third party websites and in which have their own privacy policies different to ours. We are not responsible for any data collected from these third party sites and their use.
WILL WE TRANSFER YOUR PERSONAL DATA OUT OF THE UK?
Your personal data will be stored and processed in the United Kingdom. However, as we is looking to grow globally it may be necessary that we transfer personal data to international operations. Despite data protection and laws in other countries outside of the European Economic Area differing, we will always take every reasonable measure to protect your privacy.
HOW YOU CAN FIND OUT ABOUT YOUR PERSONAL DATA HELD BY US
Please email us at firstname.lastname@example.org to see the personal data collected through this site that relates to you, to cancel it or to update your personal data.
HOW TO CONTACT US